![]() ![]() TERRIBLE! I hope they learn to treat customers, new or veteran, better than this. I will NEVER book here again or recommend to anyone. ![]() So upset and disappointed at the unprofessional practices of this place. I couldn't book any other lash place for my event because it was so last minute and everywhere was booked. Welcome to our unique Day Spa providing a peaceful and relaxing environment of health and wellness. This place treats people's time and appointments like trash. I had made arrangements for my kids that i changed because of the cancellation. Facebook gives people the power to share and. Laurie Pratt has been practicing massage therapy since 2003 when she took over the ownership of Serenity (formerly Serenity Day. I was asked if i still wanted to come in for the lashes (after cancellation) to maybe get them done. Join Facebook to connect with Kristin Percival and others you may know. I was never even asked if I wanted them, just an assumption on their part. Award-winning, Serenity Day Spa and Salon in Martinsburg, West Virginia, is dedicated to you and your well being, by using only the finest Botanical. She was there on the day of my appointment though! WHAT!? Definitely not a reason to cancel as I didn't care about getting fills, I just wanted the intial extensions. Our spa services include skin therapy, waxing, registered massage therapy, hand care, body treatments, skin rejuvenation, laser hair removal and many more. The owner, Ruby, said my appointment was cancelled because I wouldn't be able to get a fill from the same person because the lash girl would be gone. Anyway, I call on what was supposed to be the day of my appointment to get a better understanding. Most decent people give advance notice when they're leaving a job.quitting so abruptly makes me wonder about the work environment. I get a call the evening before my appointment from the owner saying they cancelled my appointment because their lash girl quit. We have been serving the area for 20 years. We have a staff of 7 massage therapists and 3 estheticians to accommodate multiple services and small groups. AVOID this place like the plague!! I had scheduled eyelash extensions an entire month in advance for an event. Serenity Massage Therapy and Day Spa offers massage therapy and day spa services for the Abilene TX area. ![]()
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